Terms & Conditions

This policy is effective from 01/06/2021. 

Customer cancellation:

  • If you wish to cancel your booking at any time more than 3 weeks before the activity your fee will be refunded, minus a £10 administration charge
  • Alternatively you can transfer the full fee to another block of classes, or keep the booking as credit for future use, without incurring a charge. 
  • If you wish to cancel your booking at any time less than 3 weeks before the activity, your fee cannot be refunded. Depending on availability, you may be able to transfer its value to another activity or keep it as credit against a future class booking.
  • Cancellations of bookings made using Gift Vouchers will not result in a cash refund. The same conditions regarding the timing of refund/exchange requests above apply to bookings made via Gift Voucher
  • The only exception to the conditions of refund/exchange requests outlined above is those made within 14 days of the original booking, which can be transferred to another activity or refunded in full without penalty under the Credit Consumer Act 

Cancellation by Frances Payne, or the venue:

In the event that Frances Payne, or the venue, needs to cancel your activity, in the first instance we will endeavour to reschedule the aforementioned at a time and date that suits all attendees.

If this is not possible, we will transfer the value of your payment to another activity/activities of your choice (subject to availability). If this is unsuitable, you can either keep the value of the booking as credit against any future activity, or request a refund.